RTC is seeking a Customer Service and Support Representative. We are looking for customer focused individuals to be part of our supportive, service-oriented customer service team that strives to exceed our customers’ expectations by providing top notch customer service and technical support. This individual will be responsible for answering calls and walk-in traffic for all residential and business services product lines; providing technical and network problem resolutions to customers while working with Dispatch to ensure customer’s issues are resolved in a timely manner; identifying and resolving customer issues; using creative negotiation skills to persuade customers not to disconnect or downgrade their services; and offering additional or upgraded services, while providing a quality customer service experience.
RTC is currently hiring experienced installation and service technicians. Preferred candidates will have at least one year experience with cable television, internet and telephone service. We offer competitive wages and excellent benefits. Apply online using the form below.
RTC is looking to hire experienced alarm technicians. Duties include installing, maintaining, and repairing security systems, home automation systems, fire alarm systems and CCTV. In addition, technicians must have a general understanding of wiring, electrical and networking.
Experience is required, including a minimum Alarm Technician Level 1 Certification; additional technical certifications are a plus. Candidates must have a clear criminal background and a good driving record.
This is a full-time, permanent position with paid overtime, as needed. Company provides vehicle, tools and uniforms. We have an outstanding benefits package including medical, dental, 401k retirement plan, paid vacations, holidays, sick time and much more.
Hourly wage rate will be commensurate with experience and certification level.