Customer Proprietary Network Information (CPNI)
Rights of Privacy
Federal law protects your privacy rights as a customer of Reserve Telephone Company, Inc., and/or Reserve Long Distance Company, Inc. dba RTC (the “Company”). These rights are in addition to the existing safeguards that the Company already has in place to ensure your privacy rights. The Federal Communications Commission (FCC) requires the Company to notify all subscribers of their additional rights to restrict the use of their Customer Proprietary Network Information (CPNI).
What Is Customer Proprietary Network Information (CPNI)?
CPNI is simply defined as a customer’s personal information that relates to the quantity, technical configuration, type, destination and amount of use of your telecommunications services, including the information contained in your bill. CPNI does not include your published directory information or any information that is in the public domain, such as your name, address or telephone number.
Examples of CPNI include information about the services to which you subscribe, the amount of your long-distance bill or a list of phone numbers you have called. These are examples of the kind of information that the Company possesses because we require that information to serve you.
Under federal law, the Company has a duty to protect the confidentiality of your CPNI. We will be happy to provide you with the complete FCC rules upon request.
Permitted Use of CPNI by the Company Without Your Permission
CPNI can be used for certain purposes without your permission. CPNI may be used to offer you new or enhanced services, such as speed dialing, call forwarding or caller ID, that are related to the services to which you currently subscribe or to respond to your inquiry regarding services to which you currently use. CPNI may also be used for company functions related to billing and collection, repair and maintenance, installation of inside wiring, to protect the property of the company and to prevent fraud. Information that comes from the sale of customer premise equipment or information services is NOT considered CPNI and, as such, the information may be used to market any service the Company offers. Random marketing activity, that is, marketing services without using customer profiles gathered from CPNI, is also permitted.
Your CPNI Will Be Used to Market Additional Services to You Unless You Opt Out
Under federal law, your CPNI can be used to market certain services unless you elect to opt out or prevent us from using your information. Use of such CPNI may enhance our ability to offer products and services to meet our customer’s needs.
How Do I Opt Out?
You may opt out simply by calling 1-866-611-6111 or by filling out the CPNI Opt Out Form and mailing such form to:
Attn Residential Customer Service
105 RTC Drive
Reserve, LA 70084
Additional Information About Your CPNI Rights
You have the right to disapprove of the use of and to deny or withdraw access to CPNI at any time. You may do this in writing, orally or by electronic means. Your approval or denial of approval will remain in effect until you revoke it. A denial of your approval or a restriction on the use of your CPNI will not affect the provision of any services to which you subscribe now or in the future. You may give the Company instructions to disclose CPNI to unaffiliated third parties upon submission of a written, oral or electronic request. While this new regulation requires the Company to send this information, it is important that you understand the Company has never provided this type of information to anyone other than you, the Customer.
Unless you specifically opt out or choose to not allow us to use your CPNI to market services related to those to which you presently subscribe, we may use information to market additional services to you.