Lifeline is a government program that offers qualified households a discount on their monthly telephone or internet bill. Each state has its own guidelines to qualify.
How much can I save?
You save up to $9.25 for your monthly bill. These benefits apply to certain internet services or your local telephone service charges that you purchase as a flat rate service, measured service, or local service purchased as part of a bundled service. These benefits will also cover your subscriber line charge.
How do I know if I'm eligible?
You're eligible for Lifeline if you, your dependent, or a member of your household participates in any of the following programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Veteran's Pension or Survivor's Pension
- Federal Public Housing Assistance (FPHA)
- Supplemental Security Income (SSI)
- Income at or below 135% of the Federal Poverty Guidelines
The applicable poverty guidelines are determined by household size.
Are there any restrictions?
Lifeline can only be used for one telephone line or broadband Internet services in your household. You may not transfer your Lifeline discount to another person. You may purchase any service available to a non-Lifeline customer; however, the Lifeline credit is not available on lines in a multiple line local service package.
How do I apply?
Customers who want to sign up for Lifeline can apply on-line or by mail. Under the new Federal Lifeline rules, RTC cannot complete the application on your behalf, but, upon request, we are available to assist you in applying for a Lifeline credit.
Customers have two ways to apply for Lifeline on their own using the National Verifier:
Apply Online: You can apply online by going to the National Verifier consumer portal at CheckLifeline.org and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: You can also send an application by mail. You will mail in your finished Lifeline Application (Spanish version), Household Worksheet (Spanish version), and copies of your proof of eligibility to the Lifeline Support Center. USAC will contact you by mail to let you know if you qualify for Lifeline. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. Once you qualify for Lifeline, you can choose a phone or internet company that offers the Lifeline benefit to enroll in the program. If you already have phone or internet service with RTC, we can help you complete the application process. You will need to the following information to apply:
- Full legal name
- Date of birth
- Last 4 digits of your Social Security number (or Tribal identification number)
RTC is pleased to provide the Lifeline Application and Household Worksheet upon request.
Recertification: Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions. You must follow these instructions, otherwise you will lose your Lifeline benefit. USAC will also send you reminders.
How do I continue to receive Lifeline benefits?
You must notify East Ascension Telephone Company if you are no longer eligible. Your benefits will be discontinued when you no longer meet eligibility requirements or if you fail to recertify your continued eligibility each year.
There are other options that can help you save money, including free toll blocking and a waived deposit with toll blocking.
Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone or internet bill.